Refund & exchanges
We are happy to offer a full refund or exchange, within 14 days of receipt (21 days for overseas orders), for any items with which you are not entirely satisfied. Return the item unused and in its original packaging. We do not refund postage costs.
Important information for International customers
Please mark returned packages ‘Returned Items’. Grain will incur import charges and taxes if this is not written on the package, and we reserve the right to reject any returned items not bearing the text "Returned Items".We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. Items are returned to Grain at your own cost. Postage costs will only be refunded if Grain is faulty (your statutory rights will not be affected). We do not refund postage costs on sale items for exchange.